InfiNet Coaching

Effective Date: January 1, 2026

1. 🌍 INTRODUCTION

Welcome to InfiNet Coaching (“we,” “our,” or “us”). Your privacy is extremely important to us, and we are fully committed to protecting your personal information while delivering powerful AI-driven business solutions.

This Privacy Policy explains in detail how we collect, use, process, store, and protect your information when you access or use our website, platforms, services, AI systems, and automation tools (collectively referred to as the “Services”).

Our platform is designed to empower network marketers and entrepreneurs with automation and AI Employees. As such, certain data processing activities are essential to delivering these services effectively.

By accessing or using our Services, you confirm that you have read, understood, and agreed to this Privacy Policy. If you do not agree, you should discontinue use of our Services immediately.

2. 📊 INFORMATION WE COLLECT

We collect various types of information to provide a seamless, personalized, and effective experience.

2.1 Personal Information

Personal information refers to any data that can identify you as an individual. This includes, but is not limited to:

Full name and surname

Email address

Phone number (including WhatsApp number)

Billing address and payment details

Business or company name

Profile images (if uploaded)

We collect this information when you:

Register an account

Subscribe to a package

Contact support

Participate in training or onboarding

2.2 Business & Prospect Data

Because our system includes CRM and automation tools, you may input or generate:

Prospect names and contact details

Notes and interaction history

Pipeline stages and deal information

Lead sources and behavior tracking

This data is stored and processed to enable automation and performance tracking.

2.3 Usage & Activity Data

We collect data on how you interact with our platform, including:

Pages visited

Features used

Time spent on the platform

Actions taken within funnels and workflows

Campaign performance metrics

This helps us improve system performance and user experience.

2.4 Device & Technical Data

We automatically collect technical data such as:

IP address

Device type (mobile, tablet, desktop)

Browser type and version

Operating system

Location (approximate)

This information helps us ensure security, optimize performance, and prevent fraud.

2.5 AI & Communication Data

Our platform uses AI Employees and automation tools. As part of this:

Messages sent and received via AI systems may be processed

Chat conversations (live chat, WhatsApp, email) may be stored

Voice AI interactions may be recorded and analyzed

This data is used to:

Improve AI accuracy

Maintain conversation continuity

Enable automation workflows

2.6 Cookies & Tracking Data

We use cookies and similar technologies to:

Track user behavior

Improve website functionality

Personalize user experience

Measure marketing performance

3. 🎯 HOW WE USE YOUR INFORMATION

We use your information to deliver value, improve services, and enhance your experience.

3.1 Service Delivery & Account Management

Your data allows us to:

Create and manage your account

Provide access to features and tools

Process payments and subscriptions

Deliver onboarding and support

3.2 Automation & AI Functionality

Your data is essential for powering:

AI conversations

Automated follow-ups

Workflow triggers

Lead segmentation and scoring

Without this processing, the system cannot function effectively.

3.3 Communication

We may use your contact information to:

Send service-related notifications

Provide updates and announcements

Respond to inquiries and support requests

Deliver training and onboarding content

3.4 Marketing & Promotions

We may send:

Product updates

Special offers

Educational content

You can opt out at any time via unsubscribe links or by contacting us.

3.5 Analytics & Improvement

We analyze data to:

Improve platform performance

Identify user needs

Develop new features

Enhance AI accuracy

4. 🔄 HOW WE SHARE YOUR INFORMATION

We respect your privacy and do not sell your personal data.

However, we may share information under the following conditions:

4.1 Service Providers

We work with trusted third parties who assist in:

Payment processing

Hosting and cloud storage

Messaging and communication services

Analytics and reporting

These providers are bound by confidentiality and data protection agreements.

4.2 Internal Operations

Your data may be accessed by:

Authorized employees

Contractors and partners

Strict access controls are enforced.

4.3 Legal Compliance

We may disclose your information if required to:

Comply with laws and regulations

Respond to legal requests

Protect our rights and users

4.4 Business Transfers

In the event of a merger, acquisition, or sale, your data may be transferred to the new entity.

5. 🍪 COOKIES & TRACKING TECHNOLOGIES

5.1 Purpose of Cookies

Cookies help us:

Understand user behavior

Improve functionality

Enhance user experience

5.2 Types of Cookies

Essential Cookies: Required for platform operation

Performance Cookies: Track usage and analytics

Marketing Cookies: Deliver personalized ads

5.3 Managing Cookies

You can disable cookies via your browser settings. However, some features may not function properly.

6. 🔐 DATA SECURITY

We implement strong security measures to protect your data.

6.1 Security Measures

SSL encryption

Secure cloud infrastructure

Access control and authentication

Regular system monitoring

6.2 User Responsibility

You are responsible for:

Keeping your login credentials secure

Not sharing account access

6.3 Limitations

No system is completely secure. While we take all reasonable precautions, we cannot guarantee absolute security.

7. ⏳ DATA RETENTION

We retain data only as long as necessary to:

Provide our services

Comply with legal obligations

Resolve disputes

7.1 Deletion Requests

You may request data deletion by contacting us. Some data may be retained for legal reasons.

8. 🌍 INTERNATIONAL DATA TRANSFERS

Your data may be processed in different countries.

By using our Services, you consent to such transfers, even where data protection laws may differ.

9. 👶 CHILDREN’S PRIVACY

Our Services are not intended for individuals under 18.

We do not knowingly collect data from minors.

10. 🧾 YOUR RIGHTS

You have important rights regarding your data:

10.1 Access Your Data

Request a copy of your personal information.

10.2 Correct Your Data

Update inaccurate or incomplete information.

10.3 Delete Your Data

Request deletion of your personal data.

10.4 Restrict Processing

Limit how your data is used.

10.5 Data Portability

Receive your data in a usable format.

10.6 Withdraw Consent

Withdraw consent at any time.

10.7 Exercising Your Rights

Contact us at:
📧 [email protected]

11. THIRD-PARTY SERVICES

Our platform may integrate with third-party tools.

We are not responsible for their privacy practices. Please review their policies separately.

12. AI & AUTOMATION DISCLOSURE

12.1 Nature of AI Systems

Our platform uses AI to:

Communicate with prospects

Automate workflows

Generate responses

12.2 User Responsibility

You are responsible for:

Monitoring AI outputs

Ensuring compliance with regulations

Reviewing automated communications

12.3 Accuracy Disclaimer

AI responses are not guaranteed to be perfect and should be reviewed where necessary.

13. COMMUNICATION POLICY

You agree to receive:

System notifications

Account updates

Service-related messages

Marketing messages are optional and can be unsubscribed from.

14. POLICY UPDATES

We may update this Privacy Policy periodically.

14.1 Changes

Updates will be posted on this page.

14.2 Continued Use

Continued use of our Services means acceptance of changes.

15. ⚖️ LEGAL COMPLIANCE

We aim to comply with applicable data protection laws and best practices to ensure your rights are respected.

16. 📞 CONTACT INFORMATION

For questions or concerns:

InfiNet Coaching
📧 [email protected]
🌐 www.infinetcoaching.co.za

🔚 FINAL STATEMENT

At InfiNet Coaching, your trust is our priority.

We are committed to protecting your data, maintaining transparency, and delivering secure, reliable AI-powered solutions that help you grow your business with confidence.

Secure. Transparent. Built for Your Growth.